A purple Store Policies hanging sign

At Shellbie's Garden, we want to give our customers the most enjoyable shopping experience. We believe our store policies should fair, clear, and transparent. If you can’t find the information you’re looking for, please reach out to us.

Shipping

Most orders are shipped 1 to 3 days from when the order is received. Custom orders may take more time and shipping times are dependent on item availability and customer requests.

Return Policy

We gladly accept returns, exchanges, and cancellations. Contact us within 3 days of delivery. Ship items back within 7 days of delivery. Request a cancellation within 1 hour of purchase.

The following items can't be returned or exchanged:

  • Custom or personalized orders

  • Perishable products (such as food or fresh flowers)

  • Items on sale

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, buyer is responsible for any loss in value.

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase from us, contact us, or otherwise use our services.
This Privacy Policy does not apply to practices of third parties that we do not own or control, including Etsy, Facebook, Instagram, Ebay, or any third party services you access through those sites.
Information We Collect

To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and details of the product that you’re ordering. You may also choose to provide us with additional personal information (for an order with personalization, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your consent, which you may revoke at any time, such as by signing up for any of our mailing lists, websites, blogs, or newsletters;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested, and in our legitimate interest to improve our services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We may engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We may share your personal information with these third parties, but only to the extent necessary to perform these services.
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for approximately 4 years.
Your Rights
You have rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

You may have the right to access and receive a copy of the personal information we hold about you by contacting us at the contact information below. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store data for legal reasons) we will generally delete your personal information upon request.
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

How to Contact Us
If you have any questions or concerns, please contact us at shellbiesgarden@gmail.com or at 267-394-7847.